We are your ally of choice to help, retain and secure your customers in the French-speaking and English-speaking markets.
We're not a traditional business process outsourcing (BPO) company!
Over the last 15 years, our innovations in customer support services have helped more than 1,000 businesses to grow!
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Work smarter, grow faster
As a pioneer in the field of outsourced bilingual customer services (French and English) we work with all kinds of structures - Liberal professions, small, medium and large companies, whether you operate locally or internationally, we will bring you more than 20 years of experience in providing top-notch customer support services.
Whether it's processing your orders, handling tickets or helping your clients live, we're committed to keeping your business running smoothly.
Our commitment to excellence and attention to detail make Invecta Outsourcing the ideal partner to optimize your business.
Live Chat
Taking care of it all during and after business hours - from simple messages to complicated customer services inquiries, your clients receive instant answers according to your scripts and your professional background.
You will beneficiate of an extensive expertise in answering services in different fields - from tech to e-commerce.
All chat logs are recorded for transparency.
Call Center
We understand the importance of providing exceptional customer service across different time zones, languages and channels to support your local or international customer base.
Invecta is available 24 hours a day, 7 days a week, 365 days a year. With our call center backing up your business, you’re never closed which means you never have to miss another sale. We’re available to retailers who want to unload 100% of their order processing, and others who only want to use our services after hours or on weekends.
Social Networks & Moderation
Many companies are now using social media to complement their customer support or sales activities.
Our dynamic team is trained to handle these complaints for you, answering questions, providing advice, responding to online comments, moderating your live broadcasts and even issuing refunds via your social channels, if required.
Working with us means helping you to protect, develop and strengthen your brand image.
E-mail & Order Processing Services
With our email processing services, you can lower your workload, reduce errors and concentrate on core competencies while we handle non-core functions.
Outsourced order processing services keeps your store open 24/7. Do you operate an e-commerce business? Run a catalog company? Have a retail store with a web component? Do you sell anything? Outsourcing your order processing to Invecta Outsourcing keeps you open around the clock so you never miss a sale.
Let's take your business to the next level
Work with the best. No compromise on quality. No stress for results.
Our selection tests have already done the hard part by identifying the best profiles on the market.
The ball is in your camp!
Indicative Prices
Hourly rate
1 Working Hour
1 day free trial
No commitment
€ 9.50
Weekly package
40 Working Hours
Valid for 2 weeks
1 day free trial
No commitment
€ 340.00
Half-time package
80 Working Hours
Valid for one month
2 days free trial
No commitment
€ 600.00
Monthly package
160 Working Hours
Valid for 12 months
3 days free trial
No commitment
€ 990.00
If you have a specific request, don't hesitate to contact us at: info@invecta.mu
Save time and work with top talent.
Each formula we develop is unique, because it is specifically adapted to the needs of your business.
What they all have in common is highly invested teams, supported by strong internal culture and resources, as well as first-rate professional expertise.
Data protection
Benefit from state-of-the-art data protection protocols to safeguard intellectual property, customer information and other critical data.
We prioritize the confidentiality and integrity of your data throughout our partnership.
Regulatory Compliance
Benefit from our international experience to ensure that your operations comply with the laws and regulations in force in each jurisdiction.
Scalability
Increase or reduce your workforce and/or production without constraints!
We will adapt to the changing requirements of your market, so you will maintain a certain competitive advantage, whatever the situation.
Operational Risk Mitigation
Protect your business with our rigorous recruitment process, well-documented procedures and the latest security solutions to keep your people, processes and technology safe.
We also offer comprehensive insurance coverage to protect you against unforeseen events.
Unparalleled Quality Standards
Teams are hand-picked based on their consistent commitment to excellence.
Rigorous quality control measures, backed by our ISO certification, ensure that all services provided meet the highest standards and leave no room for compromise.
Continuous productivity
Say goodbye to time zone constraints and enter a new era of 24/7 productivity.
Our teams work in geographic areas that make them available even when you sleep!
Profitability
Benefit from a large team of highly qualified bilingual (English and French) professionals who want to help you make a difference for a fraction of the cost you would spend locally.
Create a social impact
By working with us, you indirectly support our social responsibility initiatives, by engaging in what we call impact outsourcing.
This commitment from Invecta Outsourcing for more than 10 years to help more than 1000 families in disadvantaged communities.
Make a positive impact while achieving your goals!
They trust us!
Samantha B.
The best in the business! PERIOD!!!
Rachel T.
"I just wanted to give you a quick note and say you're doing a great job. I'm glad I decided to work with you."
Daryl L.
“Just one word: THANK YOU!!!״